Refund policy

IDENTITY SRL reserves the right not to accept goods from

same order, returned and shipped at different times. Return costs

of the goods will be charged to the customer, including

responsibility in case of loss or damage of

products. In the event that there is no correspondence between the recipient of the

products indicated in the order and who made the payment of the

sums due for their purchase, refund of sums, in case

of exercise of withdrawal, will be towards the person who made the payment.

is attributed to the online customer acting as a consumer

right of withdrawal from the contract, as provided for by articles 64 - 67

of Legislative Decree no. 206/2005, called the Consumer Code.

Please note that this right is reserved only for


physical, i.e. to those private consumers who act for purposes

unrelated to their profession. There is no right of withdrawal

for legal and natural persons acting, with reference to

purchase contract, in the professional field.

Pursuant to and within the limits of art. 64 of the Consumer Code, the

consumer has the right, within 10 working days of receipt

of the products purchased, to exercise the right of withdrawal, consisting of

in the possibility of returning the products received and obtaining the

refund of the price paid, without penalty and without the need to specify the reason. This right applies to all products purchased online on this site. The costs of returning the product are charged to the consumer.

The right of withdrawal is totally lost if the returned product is not intact, due to the absence, for example, of integral elements of the product or because the product has suffered damage for reasons other than transport from the Seller to the consumer, not reported previously.

Without limitations on the right of withdrawal, upon delivery of the product the consumer, who has reason to believe that the product itself has been damaged during transport, must refuse the delivery or accept it with express reservation.

Each collection of intact packages must be carried out by the customer by putting the words "INTEGRAL PACKAGE, WITHDRAWAL WITH CONTENT INSPECTION RESERVE" on the appropriate accompanying document (art. 1698 of the Civil Code). Any anomaly must then be communicated within eight days.

Procedure for exercising the right of withdrawal

To exercise the right of withdrawal it is necessary to send, within 10 working days of receipt of the purchased product, a communication in which the desire to withdraw from the purchase contract is clearly expressed.

This communication must be sent by registered letter with acknowledgment of receipt.

The communication can be sent, within the same term, also by telegram (to the company address). The consumer will then have to arrange, using a courier of his choice, for the shipment of the product (if possible in the original packaging and, in any case, always carefully packaged) and everything originally contained.

The consumer must make this shipment within ten working days from the date on which he sent the communication to exercise the right of withdrawal.